mc77 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data mc77 collects, how we use it, who we share it with, and the rights you hold as a player based in Bangladesh.
Our Privacy Commitments
Six core principles guide how mc77 handles every piece of personal information entrusted to us by players across Dhaka, Chittagong, Sylhet, and beyond.
Data Security First
All personal and financial data transmitted to and from mc77 is protected by industry-standard SSL/TLS encryption. We operate secure servers and enforce strict internal access controls to guard your information at all times.
No Unnecessary Data
mc77 collects only the minimum personal data required to operate the platform, process payments via bKash, Nagad, and Rocket, and comply with our anti-money-laundering obligations. We do not harvest data for sale.
You Control Your Data
Registered players may request access to, correction of, or deletion of their personal data at any time by contacting our support team. We process all data subject requests within 30 days of receipt.
Transparent Processing
We are fully transparent about the categories of data we collect and the specific purposes for which we use them. No personal data is processed by mc77 for a purpose not disclosed in this Privacy Policy.
Limited Retention
Personal data is retained only for as long as it is needed to fulfil the purposes outlined in this policy, or as required by applicable legal and regulatory obligations. Data that is no longer needed is securely deleted.
No Sale of Data
mc77 does not sell, rent, or trade any player's personal data to third parties for their own commercial purposes. Data shared with service providers is governed by strict data-processing agreements.
Please read this Privacy Policy carefully before using mc77. By registering an account or continuing to use the mc77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.
This policy applies to all users of the mc77 website at mc77.io and any associated interfaces. If you have questions about how your data is handled, contact our support team at [email protected].
Table of Contents
mc77 ("mc77", "we", "us", "our") operates Bangladesh's leading online cricket betting and casino platform at mc77.io. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy sets out in clear, plain English exactly what personal data we collect from you, the legal bases on which we process it, the purposes for which it is used, and the choices and rights available to you.
This Privacy Policy applies to all personal data collected through the mc77 website, any associated mobile web interface, and any communications between you and mc77 support (including live chat, email, and any other channel we make available). It does not apply to third-party websites, game providers, or payment processors that may be accessible through our platform — each of those parties operates under its own privacy policy.
By creating a mc77 account or by continuing to use the platform after this policy has been updated, you confirm your acceptance of this Privacy Policy and your consent to the data practices described herein. If you do not accept this policy, you must discontinue use of the platform immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. The most current version is always available at mc77.io/privacy-policy. We will notify registered players of material changes via an on-platform notice and, where an email address is on file and verified, via email.
mc77 collects personal data in three ways: data you provide directly, data generated automatically when you use the platform, and data received from third parties such as payment processors and identity verification services. The categories of personal data we collect are set out below.
Data you provide directly:
- Registration data: Full legal name, date of birth, residential address in Bangladesh (including division, district, and postal code), mobile number, and email address.
- Identity verification (KYC) documents: A copy of a government-issued photo ID (National Identity Card, passport, or driving licence) and, where required, a proof of address document (utility bill, bank statement, or similar).
- Payment data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay) and bank account details (bank name, account number, branch) used to make deposits and receive withdrawals. We do not store full card numbers — card payments are processed entirely by our PCI-DSS-compliant payment partners.
- Support communications: Records of any messages, emails, or live chat conversations you initiate with the mc77 support team, including the content of those conversations and any documents you attach.
- Bonus and promotion preferences: Any opt-in selections or preferences you set in relation to promotional offers.
Data generated automatically:
- Technical data: IP address, browser type and version, device type and operating system, time zone, screen resolution, and the referral URL through which you accessed mc77.io.
- Usage data: Pages visited, time spent on each page, game sessions (including games played, bets placed, wagers staked, and outcomes), login timestamps, and session duration.
- Behavioural data: Clickstream data, search queries within the platform, and feature interaction patterns used to improve the mc77 user experience.
- Cookie and tracking data: Information collected through cookies and similar tracking technologies as described in Section 5 of this policy.
Data received from third parties:
- Payment processor data: Transaction confirmation data, transaction reference numbers, and payment status updates received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other payment partners.
- Identity verification services: Verification status and risk-flag data returned by any third-party KYC or anti-money-laundering (AML) screening service engaged by mc77.
- Fraud and risk data: Device fingerprint and risk scores from fraud-prevention partners used to protect both the platform and our players.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, date of birth, NID/passport number | Provided by you at registration / KYC |
| Contact Data | Email address, mobile number, home address | Provided by you at registration |
| Financial Data | bKash/Nagad wallet number, bank account details | Provided by you when depositing or withdrawing |
| Technical Data | IP address, device ID, browser fingerprint | Collected automatically via platform |
| Usage & Gaming Data | Bets placed, games played, session history | Collected automatically during platform use |
| Communications Data | Live chat logs, support email threads | Collected when you contact support |
| KYC / Verification Data | ID document scans, verification status | Provided by you; supplemented by third-party checks |
mc77 uses personal data only for the purposes described in this policy. We process your data on one or more of the following legal bases: (a) performance of a contract with you; (b) compliance with a legal obligation; (c) our legitimate interests, provided those interests are not overridden by your rights; and (d) your explicit consent where required.
- Account creation and management: To register your account, verify your identity, manage your account settings, and maintain the single-account-per-player rule. Legal basis: contract performance.
- Processing transactions: To credit your deposits, process withdrawal requests, and maintain accurate records of all financial activity on your account in Bangladeshi Taka (৳). Legal basis: contract performance.
- Customer support: To respond to your queries, resolve disputes, and provide technical assistance through live chat and email. Legal basis: contract performance and legitimate interests.
- Responsible gaming: To monitor gaming behaviour, apply deposit and loss limits you have set, enforce cooling-off periods and self-exclusion requests, and proactively identify players who may be at risk of problem gambling. Legal basis: legal obligation and legitimate interests.
- Fraud and security: To detect, prevent, and investigate fraudulent activity, money laundering, match-fixing, bonus abuse, multi-accounting, and unauthorised access to accounts. Legal basis: legal obligation and legitimate interests.
- Regulatory compliance: To fulfil our obligations under applicable anti-money-laundering, counter-terrorism financing, and know-your-customer requirements, including reporting where required. Legal basis: legal obligation.
- Platform improvement: To analyse usage patterns, improve game offerings and user interface design, optimise performance, and develop new features. Legal basis: legitimate interests.
- Marketing communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have opted in to receive such communications. Legal basis: consent. You may withdraw consent at any time by contacting [email protected] or updating your communication preferences in your account settings.
mc77 does not sell, rent, or trade your personal data to any third party. We may, however, share your data with the following categories of recipients strictly for the purposes described in this policy:
- Payment processing partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other payment partners receive only the data necessary to execute deposit and withdrawal transactions on your behalf. These partners are bound by their own privacy policies and applicable financial regulations.
- Identity verification and KYC providers: Third-party KYC and AML screening services may receive identity data (name, date of birth, ID document details) to complete verification checks required by our compliance programme.
- Fraud prevention and security providers: Technical data and behavioural data may be shared with fraud-prevention platforms to protect players and the integrity of the platform.
- Game providers: Game session data (bets placed, wagers, game outcomes) may be shared with our licensed game providers — including Pragmatic Play, Evolution Gaming, Spribe, and others — to facilitate gameplay, settle bets, and resolve disputes. Game providers do not receive your full identity or financial data.
- Legal and regulatory authorities: mc77 may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, or when mc77 believes in good faith that such disclosure is necessary to protect the rights, safety, or property of mc77, its players, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of substantially all of mc77's assets, your personal data may be transferred to the acquiring entity, subject to the same protections as those described in this policy.
Data processing agreements: All third-party service providers who process personal data on mc77's behalf are required to enter into data processing agreements that bind them to process your data solely on mc77's instructions and in accordance with applicable data protection requirements.
mc77 uses cookies and similar tracking technologies (collectively, "cookies") to operate core platform functionality, analyse usage, and improve your experience on mc77.io. The following categories of cookies are used:
- Strictly necessary cookies: These cookies are essential for the platform to function correctly. They maintain your logged-in session, preserve your language and display preferences, and ensure that security controls operate as intended. Strictly necessary cookies cannot be disabled without impairing platform functionality.
- Functional cookies: These cookies remember choices you make on the platform — such as preferred deposit method, display settings, and game category preferences — so that you do not need to re-enter them on every visit.
- Analytical cookies: mc77 uses analytical cookies to understand how players interact with the platform — including which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is used in aggregate form to improve platform design and performance. No individual player is identified or tracked for this purpose beyond what is necessary for the analysis.
- Security and fraud-prevention cookies: These cookies support our fraud-detection systems by associating a browsing session with a device fingerprint, helping us identify unusual access patterns, credential-stuffing attempts, and multi-accounting activity.
Most web browsers allow you to control cookies through their settings. You may set your browser to refuse all cookies or to alert you when cookies are being sent. Please note that disabling strictly necessary cookies will prevent you from logging in to your mc77 account and using core platform features.
mc77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to retain it under applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 7 years after closure | AML / KYC regulatory obligations |
| Transaction Records | 7 years from date of transaction | Financial record-keeping and AML compliance |
| Gaming & Betting History | Duration of account + 5 years | Dispute resolution and responsible gaming monitoring |
| Support Communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Technical & Log Data | 12 months | Security monitoring and fraud detection |
| Marketing Preferences | Until opt-out or account closure | Consent management |
| Self-Exclusion Records | Minimum 7 years | Responsible gaming and re-registration prevention |
When personal data reaches the end of its applicable retention period and is no longer required for any legitimate purpose, mc77 securely deletes or anonymises it in accordance with best-practice data disposal standards.
mc77 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption: All data transmitted between your browser or device and the mc77 platform is encrypted in transit using industry-standard TLS 1.2 or higher. The padlock icon visible in your browser confirms that your connection to mc77.io is secure.
- Encryption at rest: Sensitive personal and financial data stored on mc77 servers is encrypted at rest using AES-256 encryption or equivalent.
- Access controls: Access to personal data within mc77's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their roles, and all access is logged and audited.
- Password storage: Player account passwords are never stored in plain text. They are hashed using a one-way cryptographic hashing algorithm with a unique per-user salt value, meaning that even internal mc77 staff cannot retrieve your password.
- Intrusion detection: mc77 operates continuous monitoring systems that detect and alert on anomalous access patterns, brute-force login attempts, and other indicators of compromise.
- Incident response: In the event of a personal data breach that poses a risk to your rights and freedoms, mc77 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.
While mc77 takes all reasonable steps to protect your personal data, no transmission over the internet is completely secure. You also have a responsibility to maintain the confidentiality of your account credentials and to notify mc77 support immediately at [email protected] if you suspect any unauthorised access to your account.
As a player who has provided personal data to mc77, you hold the following rights in relation to that data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.
Right of Access
You may request a copy of the personal data mc77 holds about you, along with information about how it is processed.
Right to Rectification
If any personal data mc77 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Right to Restriction
You may ask mc77 to restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed.
Right to Portability
Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format to transfer to another service.
Right to Object
You may object to mc77 processing your data for marketing purposes at any time. You may also object to processing based on our legitimate interests in certain circumstances.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Right to Lodge a Complaint
If you believe mc77 has handled your personal data unlawfully, you have the right to raise a complaint with the relevant regulatory authority in your jurisdiction.
The mc77 platform is strictly intended for adults aged 21 years and above. mc77 does not knowingly collect, store, or process personal data from any individual under the age of 21. Age verification checks are conducted as part of our standard registration and KYC process to enforce this restriction.
If mc77 becomes aware that personal data has been collected from an individual below the age of 21, we will take immediate steps to close the associated account, return any deposited funds to the original payment source where technically feasible, and permanently delete all personal data associated with that account.
If you are a parent or guardian and you believe that a person under the age of 21 in your care has registered with mc77 without your knowledge, please contact us immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.
21+ Only Policy: mc77 operates a zero-tolerance policy toward underage gambling. Our age verification systems are designed to prevent access by individuals under the age of 21 at every stage of the player journey. 21+ Only
The mc77 platform may contain references to, or integrations with, third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) and payment partners (bKash, Nagad, Rocket, Upay). While we take care to work only with reputable partners, mc77 does not control and is not responsible for the privacy practices of any third-party service.
When you interact with a third-party game provider's interface embedded within mc77, that provider may independently collect technical and gameplay data in accordance with its own privacy policy. We encourage you to review the privacy policies of any third-party service you interact with through our platform.
mc77 is not liable for any data collection, processing, or security practices carried out by third-party providers. Any concerns about how a third-party provider handles your data should be directed to that provider directly.
mc77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will:
- Update the "Last updated" date at the top of this page and increment the version number.
- Display a prominent notice within the mc77 platform informing all logged-in players of the update.
- Where a verified email address is on file, send a notification email summarising the key changes.
Your continued use of the mc77 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you must stop using the platform and may request closure of your account by contacting [email protected].
We recommend that you review this Privacy Policy periodically to stay informed about how mc77 protects your personal data. Archived versions of previous policy editions are available on request by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or to how mc77 processes your personal data, please contact our Data Privacy team using the details below. We are committed to addressing all privacy-related enquiries promptly and thoroughly.
Email Support
For privacy enquiries, data subject access requests, or consent withdrawal, write to us at: [email protected]
We aim to respond to all privacy-related emails within 5 business days.
Live Chat
Our support team is available via live chat 24 hours a day, 7 days a week. Live chat is the fastest way to raise urgent account or privacy concerns.
Response time: Typically under 5 minutes during peak hours (BST, UTC+6).
Serving Bangladesh: mc77 serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. All support communications are handled in English. Support hours are based on Bangladesh Standard Time (BST, UTC+6).
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